If you can satisfy the needs of a prospect by clearly showing how he or she will benefit from spending the little money they currently have with you, you have a much better chance to actually make a sale.
The second and almost more important task for your customer service providers is the transformation of a customer into a client. MBT Kimondo Shoes When the economy is restarting and the general mood will turn more optimistic, those organizations able to convert lots of prospects into customers and ultimately into clients, will be in a prime position to accelerate even more.
Never forget that a customer buys once (maybe because you just happened to have what they were desperately looking for). A client buys over and over again and builds a relationship with you that is often stronger than the lure of a lower price your competitor might offer.
To have a lot of clients, you want to determine what the needs of your prospects are, what the benefits of your solutions are, MBT Changa Birch,and then bring the two together in a smooth, caring, supportive way. If you can trigger the urge of a prospect to fill a need by buying what you offer, you will have a seamless sale.
If you keep serving your customer well after the sale, he or she will turn into a long term client and no recession in the world can change that.
Make sure that everybody in your organization understands that customer service is even more important in these challenging times than it is during a boom. You might even want to change the term from customer service to client service.
If that becomes the frame of mind of everyone working with and for you, your chances of flying through this demanding economy are way better than any of your competitors.
没有评论:
发表评论